In our last post I explained the problems we’ve been having with our Dometic washer/dryer combo. We diagnosed the issue (I hope) and ordered parts directly from Dometic. That was Tuesday. They arrived Friday and when I opened the package, 2 of the thermistors were definitely USED!
You can tell they’d had screws in them and the one was discolored. So I called Dometic customer service yet again. I’m almost certain I got the first woman I spoke with when we were trying to figure out what the error code E3A meant. The woman who wanted nothing to do with providing customer service, but eventually, begrudgingly did after I asked to speak with her supervisor… She was a little incredulous that I was even able to order the part myself and made me explain how I came about the parts list in the first place. She asked me to send her a photo. I sent the one above.
Then she called back with a complete attitude change. She apologized and agreed that they looked used and is sending another pair out to us.
So we have ANOTHER week to wait with no washer/dryer. How does that even happen? How do USED parts get sent? The other two thermistors without the seal have different numbers stamped on them. I brought this up to my favorite Dometic rep but she claims that those numbers are just for factory sorting, and have nothing to do with the thermistors themselves. I find that hard to believe. But we will see!