We got it new with the camper at the end of March 2015. It started throwing the familiar E3A error code 2 weeks ago and since we had a mobile tech coming out to fix the heat pump on the AC, we had him look at the washer also. He called Dometic when he got to our place and after giving him a runaround, they finally had him test the control panel, which turned out to be bad. At first they said they didn’t have a replacement since they aren’t making washer/dryers anymore but when Jason (the mobile tech) asked what they planned to do as far as reimbursing us, they magically found one. Shocker. We waited for that to show up and Jason came out this past Thursday to replace it.
Once he got the thing apart, we could tell right away that the control panel they sent us wasn’t going to fix the problem.
They sent the longer panel, where it was the short one that was literally burnt, along with the back piece that touches it.
When he called in to tell them, they suddenly claimed that we were out of warranty.
After they had approved his hour of labor and sent the Control panel at no charge.
But then they said they would “goodwill” the cost of a new unit but we had to pay the labor to put it in. Whatever. Dometic.
So Jason went and got a new Splendide combo for us (also ventless). It’s the 7100 I believe. And it’s working great so far!
We are currently in the truck, with the house behind us, heading to Iowa 80 Truckstop for the night (and the Super Bowl). *315 miles* I feel like that’s our new favorite spot. Then on to Xenia, Ohio *468 miles* for a job that should last 2-3 weeks, or maybe longer, who knows! The pups will be happy to get out of Minnesota, as will we.